Questions and Answers....most
email us if you don't see your answer
Q. How do I create an account on the on-line
A. Simply use the log in area and it will
prompt you for a username and password. Here you
will be giving the option of creating an account
that you can order and buy parts, keep track of
past purchases and more. Keep in mind that you
don't need to have an account to browse, only
when you decide to order. You will need to
set-up separate accounts if you want to buy from
Q. What types of payments do you take?
A. We take all forms of payments starting with
Credit/Debit cards, PayPal, Personal Checks and
Postal Money Orders. Keep in mind that if you
decide to pay by check, your check will need to
clear before any shipment is made.
Q. If I decide to use my Credit or Debit card to
make a purchase, is it secure?
A. Quick Answer...yes. If your paying through
PayPal or Credit Card...All On-line Credit and
Debit card purchases actually take place off our
site through PayPal or Authorize.net...and both
are FDIC backed financial institution. We do not
have access nor does anyone else have access to
any of your Credit or Debit card information. It
is all done using SSL and encryption through the
banking institution. Once the transaction is
completed, you will return to our site to show
the transaction was successful.
If your still a little reluctant to use your
Credit Card on-line, we will take the time to
take your Credit/Debit Cards over the phone if
you would rather complete the transaction that
Q. How long does it take to get my item or
A. The majority of the parts that are considered
fast moving parts are stocked here in our shop.
Filters, belts, switches and more. Those items
are usually shipped the same day as the order
depending on the time it was placed. All others
are usually shipped within three business days
(Monday-Friday) unless your item is on back
order. If you have an item on Back Order, we
normally hold the whole shipment to send the
complete order at the same time. Items normally
go by USPS Priority Mail or First Class
depending on the weight of the shipment.
Q. What if I live a distance from your shop or
out of state...how can I get the parts needed
A. The bulk of our orders are shipped directly
to our customers. We try our best to choose the
cheapest shippers unless you ask to have it
shipped quicker. We do offer next day and
priority mail at an added cost. Our usual route
is USPS and UPS. We do ship to every state in
the US. We also ship to other countries
depending on the laws each country has on
imports into their country.
Canada....yes we ship to our neighbors. Other
places world wide outside the USA....Understand
that you are responsible for any GST and or
other taxes owed when it enters your country. It
is your responsibility to find out the cost
prior to ordering. Each country is different and
that information can be found from your local
Q. Can I order it on-line and then pick it up at
A. Yes...during check-out, you are offered that
option and you will not be charged any S&H. We
will call you to confirm the parts are here for
pick-up or once the part arrives from the
manufacture. Most times with gas being over
$4.00 a gallon, its cheaper for us to ship it
Q. How is it that you can sell the new items
such as mower blades, drive belts and so on for
less than the bigger companies around?
A. Because our motto is less is more. We feel if
we can offer you the same product for a little
less monies and do our best to give great
customer service...we will then in turn gain
more loyal customers. Were not here to get rich!
Were here to save you money, employ more people
and make a living in the process. We are not
Wal-Mart. We are a small family owned business
that is trying to employ more local people in
our area and carve out our own niche.
Q. What does back-ordered mean?
A. There are
times when a item goes on back-order. This is
when the part is out of stock with us, our
distributors and we are waiting on the
manufacture to ship more. This is usually caused
when a manufacture underestimates the needs and
has not manufactured enough of said item. We are
at the mercy of the manufacture at that point
and waiting on them. Time till shipped depends
on when the manufacture fills the orders.
Q. What if I ordered the wrong part...do you
A. Yes we do accept returns on
most of our items. In order for this to take
place, the part has to be in its original
condition and in its original packaging. If the
part came in a sealed packaging...it needs to be
in the same condition when returned to get
credit. On those returns you will be required to
cover the cost to send the part back, the
original shipping cost we paid to get it to you
and up to a 20% restocking fee. Electrical parts
are on a case by case bases.
Hydrogear, Parker pumps, Warner & Agura PTO
clutches are warranted through your local
dealer. In order to have the warranty in effect,
it has to be professional installed by a
certified repair shop that handles these parts.
The manufactures did this because to many were
not being installed correctly causing the damage
to the parts verses a part failure.
Q. Do your parts come with any warranty?
Short answer is yes. We here at Northern New
York Parts back all of the parts sold to be free
of defects. Our suppliers have now instituted a
policy of no more warranties unless installed by
one of their dealers. They opted to go this way
since there is no way to control how the part
was being installed and if it was done
But do not fear since we have opted to take on
the warranty ourselves. If we think there will
be an issue or we feel the part is not something
we feel we can warranty, then we will simply not
offer it for sale. We cannot warranty electrical
parts since there is a good chance that if it is
not properly installed or there is an issue that
is causing the part to fail and its not the
parts fault. We test all electrical parts prior
to selling them to be sure they are good.